Claims Information Chubb Premier Travel Cover Indonesia Claims Page

At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

What to do in the event of a claim

• Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
• You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim. Please refer details of required claim documents from your policy wording.
• For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.
• For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
• Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.
• Use the Chubb Assistance Line +62 21 57853296 for specific assistance on all travel emergency matters whilst travelling overseas.
• Click below to download the claim form.