Frequently Asked Questions

You may purchase Chubb Premier Travel Cover on www.cathaypacific.com when you are making your flight/s booking/s.

You must be an Indonesia Resident or an Inbound Traveller of at least 18 years of age on the Effective Date

Yes, both of you will need to purchase an "Individual" travel insurance policy.

No, you are unable to as travel insurance has to be activated before your departure from Indonesia on your Cathay Pacific Flight.

Yes, you are able to purchase a one-way plan. However, you will be charged premium equivalent to a 4-day trip, and the cover will cease once you arrive at your new location of residence or employment.

For "Individual" Plan:

1. You must be an Indonesian Resident or an Inbound Traveller of at least 18 years of age on the Effective Date
2. Each of Your Dependant Child(ren) must be wholly dependent on You for financial support and be 2 years and over and under 18 years of age, and residing in Your household.
3. Each of Your Infant(s) must be wholly dependent on You for financial support and be over 6 months old and under 2 years of age, and residing in Your household.

A medical examination is not required, however, do note that any pre-existing medical conditions are not covered.

A "pre-existing condition" means any medical condition from which the Insured suffered, or should have been aware that he was suffering, within a 12 months period before the effective date of this policy.

No, Chubb does not have this option.

No, the policy does not cover any pregnancy-related issues other than accidental miscarriage.

Yes, dental treatment is covered so long it is a result of an accidental injury. Dentures are not covered.

No. You have to seek medical treatment overseas in order for you to follow-up with your treatment upon your return to Indonesia. Follow-up treatment in Indonesia must be sought within 31 days upon your return.

No, the amount of baggage cover cannot be increased.

No, Chubb does not cover any hired or leased equipment. The item must belong to the Insured Person and be carried on this person or be checked in luggage. For certain items such as watches and laptops, it must be carried with him when he is boarding and alighting from his flights. Please refer to "Personal Property and Baggage" for items covered under the policy.

Yes, Personal Property includes purchases made overseas. Please refer to Personal Baggage, Property Not Covered in the policy wording.

This plan will pay IDR 650,000 for every six full consecutive hours of delay, up to the maximum benefit amount specified in your Certificate of Insurance.

No, it would not as unaccompanied baggage is not covered.

No, property confiscated by governmental authorities is not covered.

Up to IDR6,500,000 for any one item or set or pair of articles.

Yes, Personal Property includes sporting equipment brought by the Insured Person or purchased during the trip. In addition, Chubb also extends additional cover for golfing equipment.

This policy excludes certain activities such as extreme sports, including triathlons and ultra- marathons. Please refer to General Exclusions for the exclusions list.

The policy excludes Trip Cancellation claims caused by business obligations.

This Policy does not cover this circumstance. The policy excludes any claims relating to prohibitions or regulations by any government, and any subsequent Trip Cancellation or trip change claims related to this cause is not covered.

Yes this is covered, provided it is certified by a medical practitioner that you are unfit for travel. The journey cancellation benefit covers the unrecoverable costs of your flight and accommodation if you are forced to cancel any part of a planned journey prior to the departure date. We will pay expenses paid all or partly in advance as deposit or in advance which are not being used or forfeited non-refundable payments or deposits, which are not recoverable from any other source.

What type of cancellation events are covered under the policy?

1. The Insured Person dying or becoming ill or sustaining Bodily Injury which is confirmed as a condition which renders the Insured Person unfit to travel in the opinion of a medical practitioner;
2. The death, of the Insured Person's family member or Bodily Injury or Sickness which results in hospital confinement;
3. Unexpected strike or riot
4. Jury service or being required to be a court witness;
5. The Insured Person being subject to compulsory quarantine or hijack
6. The Insured Person's permanent residence in Indonesia becoming uninhabitable following fire, storm, or flood occurring within 7 days of the scheduled departure date

No. Chubb does not impose any excess on the Chubb Premier Travel Cover policy.

Yes, you are covered on the way to and from the airport once your policy is enforce.

Yes. This policy is extended to cover your losses as a result of acts of terrorism.