Travel Alert – Important information regarding the Coronavirus (COVID-19), please click here

WARNING REGARDING COVID-19

This Policy provides limited cover for costs incurred from having to cancel Your Trip to an approved country because You contracted COVID-19. The Policy also provides limited cover for overseas medical emergency expenses, the costs incurred from having to change Your Trip, and transportation of remains or burial following death, because You contracted COVID-19 in an approved country. The list of approved countries is specified below. See Section I – COVID-19 Cover of this Policy for full details of the cover, as well as the limits that apply as specified in the Schedule of Benefits.
Apart from the limited cover provided in Section I – COVID-19 Cover, this Policy does not cover, and We will not (under any other section of the Policy) pay for claims of any kind directly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof) and/or its outbreak.

The approved countries are: Australia, New Zealand, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nepal, Northern Cyprus, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Qatar, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor, Turkey, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam and Yemen.

Travelling against Government advice?

We will not cover losses, pay or reimburse any costs, under any section of this Policy which are recoverable from any other source, or arising from circumstances where:

(a) prior to the Issue Date specified on Your Certificate of Insurance in the case of a claim for Cancellation; or

(b) prior to You starting a Trip for all other claims under the Policy;

an Australian State, Territory, or the Australian Federal Government or an Australian government agency (such as DFAT) issued a travel advisory warning, advising You to ‘Do Not Travel’ or that borders are closed, for the destination You planned to travel to. Please refer to who.int, smartraveller.gov.au, dfat.gov.au or other government sites for further information. This exclusion applies even if You have been granted a travel exemption by an Australian State or Territory, the Australian Federal Government or an Australian government agency (such as DFAT) to travel.

Chubb Premier Travel Cover

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You may also contact us via mail or telephone.

Chubb Insurance Australia Limited

Grosvenor Place
Level 38, 225 George Street
Sydney NSW 2000

Phone

For general enquiries and claims,
call 1800 361 146
Monday to Friday from 8:30 am to 5:00 pm
(Closed on Saturday, Sunday and Public Holidays)

Email: cx.travel.au@chubb.com

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Worldwide Office Locator

Chubb Insurance Australia Limited ABN 23 001 642 020 AFSL No. 239687 (Chubb) is the insurer of this product and Cathay Pacific Airways Limited AR No 397969 (Cathay Pacific), promotes this product. Chubb has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found on here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Chubb and Cathay Pacific only provide general advice and do not consider your objectives, financial situation or needs. To decide if the product is right for you including how to contact Chubb and Chubb’s dispute resolution process, please read the Combined Policy Wording, (PDS), Financial Services Guide (FSG) and (TMD). You must be between the ages of 18 and 65 years old to purchase this product. Cover can be purchased on behalf of people under 18 years old. Cathay Pacific earns commissions from Chubb which is calculated as a percentage of the overall premium collected by Chubb on Travel Insurance policies sold through this site. In providing this service Cathay Pacific is not making a recommendation or endorsing the Travel Insurance product.