Travel Alert – Important information regarding the Coronavirus (COVID-19), please click here


  • This Policy provides limited cover for costs incurred from having to cancel Your Trip to an approved country because You contracted COVID-19. The Policy also provides limited cover for overseas medical emergency expenses, the costs incurred from having to change Your Trip, and transportation of remains or burial following death, because You contracted COVID-19 in an approved country. The list of approved countries is specified below. See Section I – COVID-19 Cover of this Policy for full details of the cover, as well as the limits that apply as specified in the Schedule of Benefits.
  • Apart from the limited cover provided in Section I – COVID-19 Cover, this Policy does not cover, and We will not (under any other section of the Policy) pay for claims of any kind directly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof) and/or its outbreak.
  • The approved countries are: Australia, New Zealand, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nepal, Northern Cyprus, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Qatar,  Samoa,  Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor, Turkey, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam and Yemen.

Travelling against Government advice?

  • We will not cover losses, pay or reimburse any costs, under any section of this Policy which are recoverable from any other source, or arising from circumstances where: 
(a) prior to the Issue Date specified on Your Certificate of Insurance in the case of a claim for Cancellation; or
(b) prior to You starting a Trip for all other claims under the Policy;
an Australian State, Territory, or the Australian Federal Government or an Australian government agency (such as DFAT) issued a travel advisory warning, advising You to ‘Do Not Travel’ or that borders are closed, for the destination You planned to travel to. Please refer to,, or other government sites for further information. This exclusion applies even if You have been granted a travel exemption by an Australian State or Territory, the Australian Federal Government or an Australian government agency (such as DFAT) to travel.


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