Travelling against Government advice?

We will not pay for or reimburse any costs under any section of this Policy when after the Issue Date on Your Certificate of Insurance, You start a Trip against the following advice:
an Australian State, Territory, or the Australian Federal Government or an Australian government agency (such as DFAT) have issued a travel advisory warning, advising You to ‘Do Not Travel’ or that borders are closed, for the destination You planned to travel to. Please refer to who.int, smartraveller.gov.au, dfat.gov.au or other government sites for further information. This exclusion applies even if You have been granted a travel exemption by an Australian State or Territory, the Australian Federal Government or an Australian government agency (such as DFAT) to travel.

Chubb Assistance

The services provided in respect of Pre-Trip Assistance. Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be bome by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the insured Persons are on a journey.

Medical, legal and personal referral services provided by Chubb Assistance:

Worldwide 24 hour telephone access to Chubb Assistance Network
Emergency travel assistance
Emergency medical evacuation
Medically supervised repatriation
Assistance in replacing a lost or stolen passport
Legal referral assistance
Interpreter access and referral
Compassionate visit if travelling alone
Assistance in tracing delayed or lost luggage
Payment of approved medical services by claims process or redirection of hospital accounts to Chubb
For more information about Chubb Assistance, please visit our website at www.chubbassistance.com/au

For further information or to speak to one of our customer service representatives, please call 1800 361 146.

You may also contact us via mail or telephone.

Chubb Insurance Australia Limited

Grosvenor Place
Level 38, 225 George Street
Sydney NSW 2000

Phone

For general enquiries and claims,
call 1800 361 146
Monday to Friday from 8:30 am to 5:00 pm
(Closed on Saturday, Sunday and Public Holidays)

Email: cx.travel.au@chubb.com

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator

Chubb Insurance Australia Limited (Chubb) (ABN 23 001 642 020, AFSL No. 239687) (Chubb) is the insurer of this product, distributed by Cathay Pacific Airways Limited (Cathay Pacific) (ABN 57 000 479 514, AR No. 000397969) as an Authorised Representative of Chubb. Chubb has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found on here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Chubb and Cathay Pacific only provide general advice and do not consider your personal objectives, financial situation or needs. To decide if the product is right for you, please read the Combined Policy Wording, (PDS), Financial Services Guide (FSG) and (TMD) available here. You must be between the ages of 18 and 65 years old to purchase this product. Cover can be purchased on behalf of people under 18 years old. Cathay Pacific earns commissions from Chubb which is calculated as a percentage of the overall premium collected by Chubb on Travel Insurance policies sold through this site. In providing this service Cathay Pacific is not making a recommendation or endorsing the Travel Insurance product.