Warning Message

Policies purchased after 19th Mar 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.

Chubb Emergency Assistance on Chubb Premier Travel Cover Malaysia CHUBB Assistance Page

The services provided in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the Insured Persons are on a Journey.

Pre-Trip Assistance

Visa Information Services
Inoculation Information Services
Weather Forecast Information Services
Foreign Exchange Rate Information Services

Medical Assistance

Telephone Medical Advice
Medical Service Provider Referral

Medical & Compassionate Case Arrangement

Arrangement of Hospital Admission
Arrangement of Hotel Accommodation Expenses
Arrangement of Emergency Medical Evacuation
Arrangement of Repatriation of Mortal Remains
Arrangement of Compassionate Visit Overseas (Travel and Hotel Accommodation Expenses)
Arrangement of Evacuation of Minor Children to Malaysia (Due to Their Parents Death Overseas or Medical Evacuation)
Arrangement of Compassionate Return to Malaysia (Due to Death of An Immediate Family Member in Malaysia)

Travel Assistance

Embassy Referral
Lost Luggage Assistance
Lost Passport Assistance
Interpreter Referral
Emergency Reservation for Airline and Hotel
Lost Reporting Assistance

Medical Arrangements

Arrangement of Hospital Admission
Monitoring of Medical Condition During Hospitalisation

You may also contact us via mail, telephone or fax.

Chubb Insurance Malaysia Berhad

(9827-A)
Head Office:
Wisma Chubb
38 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

Customer Inquiries

Email: Travel.MY@chubb.com
Toll Free: 1 800 88 9980
International: +603 2058 3199

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator