Claims

At Chubb Insurance Malaysia Berhad our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

For further questions on your Claims, please call Customer Service at Tol Free : 1800 88 9980 (Within Malaysia)

Fixed Line : +603 2058 3199 (Outside Malaysia) Available From Monday to Friday, 830am to 515pm

What to do when faced with an event that is insured under your policy

• In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Insurance Malaysia Berhad.
• For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.
• For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
• Report any other baggage loss or damage to the local authority/police and retain the police report within 24 hours for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities within 24 hours and written acknowledgment obtained.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

1. You need to submit your claim within 30 days of the event giving rise to your claim.
2. Submit your claim by downloading a copy of our Chubb Travel Insurance claim form.
3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
4. For prompt assessment of your claim submit your claim form and supporting documentation by emailing to travelclaims.my@chubb.com. Alternatively you can submit your claim via post.
5. Once submitted you should expect to receive confirmation of your claim number.
6. Should you have any query in relation to your claim including a status update please contact our Claims at travelclaims.my@chubb.com remembering to quote your policy and claim number.

Required documents to submit in support of your claim

All claims are required to be submitted with the following supporting documents:

• Completed Claim Form
• Travel booking confirmation and itinerary.

In addition to these the following additional supporting documents are required based on the type of claim you are submitting: