Frequently Asked Questions

You may purchase Chubb Premier Travel Cover on www.cathaypacific.com when you are making your flight/s booking/s.

For an Insured Person to be eligible for cover under this Policy :
(i) Where the Insured Person is a Child, then the Insured Person must be at least one (1) day old; and
(ii) In all other cases, the Insured Person must be at least eighteen (18) years old at the time You apply for this insurance.

Yes, both of you will need to purchase an "Individual" travel insurance policy.

No, you are unable to as travel insurance has to be activated before your departure from Malaysia on your Cathay Pacific Flight.

Yes, you are able to purchase the travel insurance.

A medical examination is not required, however, do note that any pre-existing medical conditions are not covered.

A "pre-existing condition" means any medical condition from which the Insured suffered, or should have been aware that he was suffering, within a 12 months period before the effective date of this policy.

No, Chubb does not have this option.

No, the policy does not cover any pregnancy-related issues other than accidental miscarriage.

Yes, dental treatment is covered so long it is a result of an accidental injury. Dentures are not covered.

No. You have to seek medical treatment overseas in order for you to follow-up with your treatment upon your return to Malaysia. Follow-up treatment in Malaysia must be sought within 30 days upon your return.

Yes, You have to report the damage immediately on discovery and submit proof of compensation from the airline or service provider or proof of denial - where such compensation has been denied. This Policy will only reimburse for the amount that is not recoverable from the airline or service provider concerned.

No, the amount of baggage cover cannot be increased.

No, Chubb does not cover any hired or leased equipment. The item must belong to the Insured Person and be carried on this person. For certain items such as watches and laptops, it must be carried with him when he is boarding and alighting from his flights. Please refer to "Personal Property and Baggage" for items covered under the policy.

Yes, Personal Property includes purchases made overseas. Please refer to Personal Baggage, Property Not Covered in the policy wording.

This plan will pay RM200 for every six full consecutive hours of delay, up to the maximum benefit amount specified in the Policy Wording.

No, it would not as unaccompanied baggage is not covered.

No, property confiscated by governmental authorities is not covered.

Up to RM500 for any one item or set or pair of articles. The limit for laptop/hand-held computer is RM1,000.

Yes, Personal Property includes sporting equipment brought by the Insured Person or purchased during the trip. In addition, Chubb also extends additional cover for golfing equipment.

This policy excludes certain activities such as extreme sports, including triathlons and ultra- marathons. Please refer to General Exclusions for the exclusions list.

The policy excludes Trip Cancellation claims caused by business obligations.

This Policy does not cover this circumstance. The policy excludes any claims relating to prohibitions or regulations by any government, and any subsequent Trip Cancellation or trip change claims related to this cause is not covered.

Yes, if the event occurs within fourteen (14) days before the Scheduled Departure Date and such claim are accompanied with travel advice from the relevant authority/ authorities.

Yes, you will be covered under Trip Cancellation if the cancellation is classified as a Specified Cause.

"Specified Cause" means

1. Your death;
2. You sustaining Bodily Injury or suffering from a Sickness, which in the opinion of a Physician causes You to be unfit to travel on a Scheduled Departure Date;
3. the death of a Family Member or Travel Companion before the Scheduled Departure Date;
4. Bodily Injury or Sickness of a Family Member or Travel Companion necessitating him/her to be Confined to a Hospital;
5. You are or required to be in compulsory quarantine, or jury service, or are subpoenaed or hijacked;
6. cancellation of scheduled Common Carrier services consequent upon Strike, Riot or Civil Commotion which is beyond Your control at the planned Destination;
7. Your residence becoming uninhabitable following fire, storm, or flood occurring such that Your presence is required on the premises on the Scheduled Departure Date;
8. due to natural disasters (such as typhoon, earthquake, hurricane or tsunami) at destination country which prevent You from commencing the Journey.

Whereby, in the context of cancellation of a Journey :

1. for paragraph ii., the event mentioned must occur within sixty (60) days before the Scheduled Departure Date; and
2. for paragraphs iii. to viii., the respective events mentioned must occur within fourteen (14) days before the Scheduled Departure Date and must be accompanied with travel advice from relevant authority(s).

This coverage is effective only if the policy is purchased before You become aware of any circumstances, which could lead to the disruption of the planned Journey

No. Chubb does not impose any excess on the Chubb Premier Travel Cover policy.

Yes, you are covered on the way to and from the airport once your policy is enforce.

Yes. This policy is extended to cover your losses as a result of acts of terrorism (Except any losses caused by terrorist attacks by nuclear, chemical and/or biological substances).