Travelling against Government advice?

We will not pay for or reimburse any costs under any section of this Policy when after the Issue Date on Your Certificate of Insurance, You start a Trip against the following advice:

the New Zealand Government or a New Zealand government agency (such as MFAT) have issued a travel advisory warning, advising You to ‘Do Not Travel’ or that borders are closed, for the destination You planned to travel to. Please refer to who.int, www.mfat.govt.nz or other government sites for further information. This exclusion applies even if You have been granted a travel exemption by the New Zealand Government or a New Zealand government agency (such as MFAT) to travel.

Chubb Assistance

Medical, legal and personal referral services provided by Chubb Assistance:

Worldwide 24 hour telephone access to Chubb Assistance Network
Emergency travel assistance
Emergency medical evacuation
Medically supervised repatriation
Assistance in replacing a lost or stolen passport
Legal referral assistance
Interpreter access and referral
Compassionate visit if travelling alone
Assistance in tracing delayed or lost luggage
Payment of approved medical services by claims process or redirection of hospital accounts to Chubb
For more information about Chubb Assistance, please visit our website at www.chubbassistance.co.nz

For further information or to speak to one of our customer service representatives, please call 0800 326 744.

You may contact us via mail or telephone.

Chubb Insurance New Zealand Limited

CU1-3, Shed 24
Princes Wharf
Auckland 1010

Customer Inquiries

Monday to Friday from 10:30 am to 7:00 pm
(Closed on Saturday, Sunday and Public Holidays)

Phone: 0800 326 744
Email: cx.travel.nz@chubb.com

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator

Chubb Premier Travel Cover is issued and underwritten by Chubb Insurance New Zealand Limited (Chubb) Company No. 104656, FSP No. 35924 and Cathay Pacific Airways Limited Company Number 418 (Cathay Pacific). Cathay Pacific receives a commission from Chubb for promoting this product. This website provides only factual information about Chubb’s products and services. The information does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should consider the Policy Wording which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required, before making any decisions about this insurance policy. Please also read information about Chubb’s financial strength rating and Chubb’s Privacy Statement.