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Travel Alert – Important information regarding the Coronavirus (COVID-19), please click here

WARNING REGARDING COVID-19

  • Policies and paid travel arrangements purchased after 23 Mar 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.
  • For Policies and paid travel arrangements purchased prior to 23 Mar 2020 please ensure that you refer to the following important COVID-19 information click here

Travel Insurance Claims

For claims assistance please call 1 800 361 146

What to do in the event of a claim

  • Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
  • You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim.
  • For liability claims do not make any admission or offer. Request the claim against You be put in writing.
  • All losses under Luggage and Travel Documents must be reported to local authorities and/or Your Transport Provider and written acknowledgment obtained.
  • In respect of overseas medical claims You should submit claims to Your private health insurance provider prior to lodgement with Chubb.
  • Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them. In some instances they may be responsible for the damage and/or loss.
  • Use the Chubb Assistance Line +64 9 374 1774 for specific assistance on all travel emergency matters whilst travelling overseas.

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

Chubb Premier Travel Cover

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