Travel Alert – Important information regarding the Coronavirus (COVID-19), please click here

IMPORTANT INFORMATION REGARDING COVID-19

  • Where there are no applicable advisories issued by the New Zealand government or a New Zealand government agency (such as MFAT) to “Do not travel overseas” or “Do Not Travel” or that borders are closed, this Policy will provide limited cover for costs incurred from having to cancel Your Journey or One Way Trip to an approved country because You contracted Coronavirus Disease 19 (COVID-19). The Policy also provides limited cover for Journey curtailment, overseas medical expenses, and mortal remains repatriation because You contracted COVID-19 in an approved country. The list of approved countries is specified below. See Section 19 – COVID-19 Cover of this Policy for full details of the cover, as well as the limits that apply as specified in the Schedule of Benefits.
  • Apart from the limited cover provided in Section 19 – COVID-19, this Policy does not cover and We will not (under any other section of the Policy) pay for claims of any kind directly or indirectly arising from, relating to or in any way connected with the Coronavirus Disease 19 (COVID-19) (or any mutation or variation thereof) and/or its outbreak. To the extent that any term or condition in the Policy may be inconsistent with this exclusion, this exclusion shall prevail.
  • The approved countries are: Australia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nepal, New Zealand, Northern Cyprus, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Qatar, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor, Turkey, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam and Yemen.

Travel Insurance Claims

For claims assistance please call 0800 326 744

What to do in the event of a claim

  • Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
  • You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of Your claim.
  • For liability claims do not make any admission or offer. Request the claim against You be put in writing.
  • All losses under Luggage and Travel Documents must be reported to local authorities and/or Your Transport Provider and written acknowledgment obtained.
  • In respect of overseas medical claims You should submit claims to Your private health insurance provider prior to lodgement with Chubb.
  • Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them. In some instances they may be responsible for the damage and/or loss.
  • Use the Chubb Assistance Line +64 9 374 1774 for specific assistance on all travel emergency matters whilst travelling overseas.

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

Chubb Premier Travel Cover

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