Travel Alert – Important information regarding the Coronavirus (COVID-19), please click here

IMPORTANT INFORMATION REGARDING COVID-19

Where there are no applicable advisories issued by the New Zealand government or a New Zealand government agency (such as MFAT) to “Do not travel overseas” or “Do Not Travel” or that borders are closed, this Policy will provide limited cover for costs incurred from having to cancel Your Journey or One Way Trip to an approved country because You contracted Coronavirus Disease 19 (COVID-19). The Policy also provides limited cover for Journey curtailment, overseas medical expenses, and mortal remains repatriation because You contracted COVID-19 in an approved country. The list of approved countries is specified below. See Section 19 – COVID-19 Cover of this Policy for full details of the cover, as well as the limits that apply as specified in the Schedule of Benefits.
Apart from the limited cover provided in Section 19 – COVID-19, this Policy does not cover and We will not (under any other section of the Policy) pay for claims of any kind directly or indirectly arising from, relating to or in any way connected with the Coronavirus Disease 19 (COVID-19) (or any mutation or variation thereof) and/or its outbreak. To the extent that any term or condition in the Policy may be inconsistent with this exclusion, this exclusion shall prevail.
The approved countries are: Australia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Fiji, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nepal, New Zealand, Northern Cyprus, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Qatar, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor, Turkey, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam and Yemen.

When am I covered?

Period of cover

Please refer to the definition of Period of Insurance.

If during the Period of Insurance, You travel:

on an airline that is not a Scheduled Flight, or
in a covered location (within any Geographical Region) for which You do not have cover,

this insurance cover will be suspended when You check-in for that flight or while You are in a covered location for which You do not have cover for. Cover will resume when You disembark from that flight and/or arrive in a covered location for which You do have cover.

Period of Insurance means:

(a) for a Journey,

in respect of claims arising from Loss of Deposits and Cancellation Charges under Section 4, the period starting from the Issue Date and ending at the time You complete Your Journey or the end of Your Period of Insurance as shown on Your Certificate of Insurance, whichever is the earlier;
in respect of all other cover, the period starting from the Start Date, and ending at the time You complete Your Journey or the end of Your Period of Insurance as shown on Your Certificate of Insurance, whichever is the earlier; or

(b) for a One Way Trip,

in respect of claims arising from Loss of Deposits and Cancellation Charges under Section 4, the period starting from the Issue Date and ending at the time You complete Your One Way Trip;
in respect of all other cover, the period starting from the Start Date, and ending at the time You depart the airport at Your Destination.

Journey means the period commencing at the time You leave Your Home to start Your Journey to which this Policy applies and ceasing at the time You return to Your Home, provided the Journey commences and terminates while this Policy is in force, and has a Destination outside New Zealand in one or more of the covered locations within Your selected Geographical Region. The maximum period for any Journey is ninety (90) days.

One Way Trip means the period starting from the time You leave Your Home on Your Scheduled Flight to which this Policy applies and ceasing at the time You arrive at Your Destination, provided the trip commences while this Policy is in force, and has a Destination outside New Zealand in one of the covered locations within Your selected Geographical Region.

You may contact us via mail or telephone.

Chubb Insurance New Zealand Limited

CU1-3, Shed 24
Princes Wharf
Auckland 1010

Customer Inquiries

Monday to Friday from 10:30 am to 7:00 pm
(Closed on Saturday, Sunday and Public Holidays)

Phone: 0800 326 744
Email: cx.travel.nz@chubb.com

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator

Chubb Premier Travel Cover is issued and underwritten by Chubb Insurance New Zealand Limited (Chubb) Company No. 104656, FSP No. 35924 and Cathay Pacific Airways Limited Company Number 418 (Cathay Pacific). Cathay Pacific receives a commission from Chubb for promoting this product. This website provides only factual information about Chubb’s products and services. The information does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should consider the Policy Wording which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required, before making any decisions about this insurance policy. Please also read information about Chubb’s financial strength rating, Chubb’s Privacy Statement and Fact Sheets.